VigilantMIND AI™ Refund Policy

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Thank you for choosing VigilantMIND AI™. Because our products consist of digital assessments, downloadable reports, policy templates, and online resources that are delivered immediately upon purchase, our refund policy differs from that of physical products.

 

Digital Products and Services

Unless otherwise stated in writing, all purchases of VigilantMIND AI™ products and services are considered final once access has been provided or digital content has been delivered.

This includes, but is not limited to:

• AI Risk Score™ Assessments

• Employee Personal Safety Check™ Assessments

• AI & Data Integrity Policy™

• Executive Reports

• Downloadable Templates

• Secure Customer Portal Access

• Digital Resources

• Subscription Services (if applicable)

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If You Experience a Technical Problem

If you experience a technical issue that prevents you from accessing or completing your purchased product, please contact our support team.

We will make reasonable efforts to:

• Restore access

• Correct technical errors

• Reissue reports

• Reset assessments when appropriate

• Provide replacement access where necessary

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Eligible Refund Requests

Refunds may be considered only under the following circumstances:

• Duplicate purchases made in error.

• Billing errors.

• Charges resulting from unauthorized payment processing that are verified by TechRisks.com.

Approved refunds are issued solely at the discretion of VigilantMIND AI™.

 

Non-Refundable Items

The following are generally non-refundable:

• Completed assessments

• Assessments that have been started

• Downloaded Executive Reports

• Downloaded policy templates

• Digital documents

• Portal access after activation

• Consulting services already performed

• Professional services already rendered

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Cancellations

Orders may be canceled only before digital delivery or account activation.

Once an assessment has been started, a report has been generated, or access has been granted, the order is considered fulfilled.

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Satisfaction Commitment

Our goal is to provide exceptional service and value.

If you are dissatisfied for any reason, we encourage you to contact us. While refunds may not always be available, we will work with you in good faith to resolve technical issues or concerns whenever reasonably possible.